Dallas Autos Direct dealership customer reviews

Teaki Finau 12 Nov 2021

Ask for Sam and he’ll definitely help you find with what you need . My personal experience was great other than the fact that the car I wanted couldn’t pass inspection. I would’ve gotten it if I waited for them to fix a dead cylinder (2 weeks) and they would’ve deducted the cost from the b...ase pay but I really needed a van asap at that moment. Sam is not one of those snakes out there in the dealership world . He’s honest and He’ll go out of his way and try his best to get you a great deal! Long story short ask for Sam. TIP- make sure to “ASK” if your down deposit is refundable. Show more

4 rate

A Google User 16 Sep 2021

Lou and Sam were very helpful in buying a 2009 BMW 535i. There was no pressure to buy, the financing was easy and they have always been willing to answer any questions. The day after I bought the car the check engine light came on, I called them and they were very willing to fix any problems. The ...repairs were made quickly and everyone at the dealership that I spoke with was polite, friendly and professional. There is always a risk involved in buying a used car but this dealer is willing to work with you. Show more

4 rate

Amanda Holmes 16 Sep 2021

Lou and Sam were very helpful in buying a 2009 BMW 535i. There was no pressure to buy, the financing was easy and they have always been willing to answer any questions. The day after I bought the car the check engine light came on, I called them and they were very willing to fix any problems. The ...repairs were made quickly and everyone at the dealership that I spoke with was polite, friendly and professional. There is always a risk involved in buying a used car but this dealer is willing to work with you. Show more

4 rate

12 09 Aug 2019

They wen above and beyond for me. We told them what we were looking for and we got it done. They were very helpful and understanding.

4 rate

Michael 07 May 2019

No pressure sale, good prices and professional sales person The sales persin was very professiknal and knowledgeable about Mrcedes S550 inside out. Offered many suggestions on maintenance.

4 rate

Tomth123 04 Mar 2019

Good experience overall Had a adventure Chris was educated and shown Hospitality. Chris even drove me to my house for additional business in the rain. Over all good experience.

4 rate

Butch 28 Oct 2018

I would recommend going to Dallas Auto Direct, because people like Gabe... he was knowledgeable, patient, and understanding. He answered all my questions with kindness, and professionalism. This makes it much easier to select a car. Thanks a lot Gabe...

4 rate

Chasity Rivers 06 Jul 2018

I want to be very honest about my used car purchase experience and the feelings I had throughout this experience. I actually have never purchased a used car on my own. I was VERY leery at first about going to purchase a car by myself as a women, but I feel that I am smart and I am a good judge of ch...aracter so I took the chance. My experience with my salesman was very pleasant to start and he was very patient with me during my buying process.The only thing I would appreciate more was a little more follow through and communication updates. It became a point that I felt that I wasn't being valued as a customer making a (hassle-free) car purchase and that part I did not like, but otherwise very nice and helpful young man. Thanks Jay!!! I did run into a few snags with the car (and the loaner car that I was given) after my purchase. If I had to do it again, I would have gotten the car inspected prior to the purchase. I didn't realize that was an option for me until talking to the owner after the fact. My salesman mentioned an inspection, but it wasn't clear to me that it was an option for me PRIOR to the purchase. Lessons learned... I did have the car inspected after the purchase and a few things were identified that needed immediate attention... Initially, my conversation didn't go in the right direction with the GM about this, but we quickly were able to get on the same page and was able to have a healthy business relationship. From there, things did get much better. Now here comes all the positive things. The GM and owner were very nice and did what I think was satisfactory to make things right. They were willing to work with me until we found a solution that made all parties satisfied and I really do appreciate that part ;- ). Would I recommend Dallas Autos Direct? Absolutely!!! They have some nice cars and a lot of great options for a customer looking to make a used car purchase. Would I recommend my sales guy? Sure! He was very nice and patient and never lost his cool with me so absolutely go see Jay :-). Would I make another used car purchase from Dallas Autos Direct? I absolutely think so. I left satisfied and with a smile and that is all that matters in the end. They made things right!!! Thank you guys and I look forward to doing business with you again. Show more

4 rate

Melody Gillam 07 Apr 2018

My boyfriend and I have been looking for a car after having a horrendous wreck in December. This has been a stressful experience for me as I have been struggling with driving since and have been nervous to own a car again. We needed something reliable, at minimum AWD, and that I could keep for many ...years to come all the while being comfortable driving in any weather. William was so amazing and patient with me. I test drove many cars, some more than once, and he was very patient. It was obvious we weren't "just another sell" as most dealerships treat their clients. I feel like we found a friend in William, and I will always recommend Dallas Autos Direct to anyone looking to buy a car. All of this aside, I will still recommend anyone taking their prospective car in for a pre-purchase inspection. Dallas Autos offers third party inspections at their shop, but we wanted to have a completely outside opinion. The car we ended up purchasing is great, but we still took it in and required some repairs to be done that the dealership did not know about. They were very accommodating and understandable about us wanting to get a pre-purchase inspection from another place (there's a Christian Brothers up the road), especially after a horrible experience we recently had in purchasing a vehicle from another dealership. I feel like we were somewhat difficult customers, but William never made us feel any less, and I wasn't uncomfortable for a single second in the several days we spent communicating with Will and the company. Being a young couple, both of us at 21, we are often not taken seriously when it comes to many things, such as cars (a big hobby for us), but we were treated with respect and not talked down to at all. Thanks so much, Dallas Autos Direct and William! If we are looking to buy another vehicle in the future, we will definitely go to these folks again. Show more

4 rate

EdwinRivera 08 Mar 2018

This business is a great place to get a car . Great service,very professional if you need a car for pleasure or business or work this is the best place to get it . The best customer service if you cant do it right here you wont get it no where. Thanks Lou Jesica and the rest of your crew for all the... help and allowed me to ride in style and secure. Show more

4 rate

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